Frequently Asked Questions
Everything you need to know about your gear and orders at Drum Shop.
How are drum kits packaged for shipping?
We use heavy-duty, double-walled corrugated boxes with custom foam inserts to ensure your shells, hardware, and cymbals arrive in perfect condition without scratches or structural damage.
Do you offer international shipping for large hardware?
Yes, we ship worldwide. Shipping costs for oversized items like bass drums and full rack systems are calculated at checkout based on the dimensional weight and destination country.
What is your return policy on used or floor-model gear?
We offer a 30-day return window for all new items. For used or floor-model gear, we offer a 14-day satisfaction guarantee, provided the items are returned in the same condition they were purchased.
Can I request a specific drumhead tuning before my kit ships?
Absolutely. Our in-house technicians can pre-tune your kit to your specifications (e.g., jazz high-tension or rock low-thump) for a small additional service fee.
What payment methods do you accept for high-value purchases?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna to help you invest in professional-grade equipment over time.
Are the cymbals covered under a manufacturer warranty?
Most professional cymbal brands we carry, such as Zildjian, Sabian, and Meinl, come with a 2-year manufacturer warranty against cracks along the lathing lines.